As a continuation of 2ic Software’s ‘customer first’ philosophy, the business is committed to ensuring its customers minimise risk via its robust Scheduled Review process.

‘2ic Pallets, whilst intuitive to use, features extensive reporting capabilities and multiple options for recording data.  Our objective with the Scheduled Review is to firstly ensure the customer is correctly using the system, and then to help them get the most out of it by making them aware of advanced features and setup options that are relevant to their operation,’ says Saran Chamberlain, Business Manager 2ic Software.

The Scheduled Review process commences for new customers at the 3 month mark, with the primary objective being to gauge that a new users understands and is correctly using the software.

A second Scheduled Review occurs at the 6 month mark, and then continues every 6 months thereafter. A dedicated 2ic Pallets Support Technician goes online with the user, and conducts a thorough ’10 Point Check’.  The primary aim of the ’10 Point Check’ is to ensure reconciliations and other standard tasks are completed. It also provides an opportunity to navigate through any challenges the user may be experiencing, and to recommend alternative reporting functionality that may benefit the organisation.

The Scheduled Review process has been implemented for all new customers over the last two years, with the average score for users sitting at an impressive 95%.
‘The high compliance score we see shows that Pallet Controllers and their teams have a very good grasp of the software; with the Scheduled Reviews really acting as a key diagnostic tool to assist in maximising the users knowledge and capability, specifically in the reporting functionality of the software, ‘ says Saran Chamberlain.